JOIN THE ATLAS TEAM

EXPLORE CURRENT ATLAS JOB OPENINGS

Changing the game takes serious talent. That’s why ATLAS is always on the lookout for the best and brightest in the industry. We’re looking for passionate, hard-working leaders to join us as we continue to grow. 

CURRENT OPENINGS

Job Description:

The ATLAS Operations team holds ultimate responsibility for overseeing complex network components and maintaining the performance of the ATLAS global antenna network of ground stations. Your role is to ensure smooth operations for our customers, while leading efforts to improve the reliability, efficiency, and sustainability of the network.

Typical tasks include meeting with customers, running issue triage meetings, writing procedures, creating and updating diagrams, and building monitoring dashboards. This role is highly technical, and you will gain a deep understanding of the technology that makes up the ATLAS network of global ground stations. You will be expected to learn quickly and independently, and continually drive system improvements as ATLAS rapidly scales our global network.

Duties:

  • Multitask in a dynamic startup environment, assisting in a myriad of areas

  • Investigate, document, and resolve anomalies on the global ATLAS antenna network

  • Address customer concerns regarding the network

  • Oversee proceduralization of network maintenance and anomaly response

  • Work with ATLAS engineering and program management to develop the network

  • Drive ATLAS road map for system improvements, providing requirements for software enhancements

  • Advance ATLAS operational capabilities through improved process and monitoring

  • Support 24/7 on-call rotations (additional compensation for these periods)

  • Assist engineering with emergency & planned site maintenance activities

  • Potential travel to remote sites (approximately 1x/quarter)

Skills / Qualifications: 

  • 5 years of experience in a technical role

  • Ability to support periodic 24 hour on-call work

  • Detail-oriented and organized

  • Highly motivated self-starter

  • Intellectually curious fast learner

  • Must possess exceptional analytical and problem-solving skills

  • Proficient written and verbal communication skills

  • Available and willing to relocate to Traverse City, Michigan

  • Ability to troubleshoot system issues in a timely manner with minimal assistance

  • Requires analytical and problem solving skills to analyze data, do research, diagnose and solve problems

  • Aptitude to understand and adopt online collaboration tools and design/program management applications

  • Demonstrated ability to work effectively with others, particularly in teams

  • Critical thinking, risk assessment and decision ability

  • Ability to understand business impact and prioritize issues and projects accordingly

Desired Qualifications: 

  • Work experience in a technical operations role

  • Technical leadership experience

  • Experience administering or supporting computer systems/servers

  • Aerospace industry experience

  • Programming skills, especially Python, SQL, and Java

  • Customer support work experience

  • Familiarity with ticketing systems such as Jira

  • Practical understanding of Radio Frequency (RF) communications technology, systems, practices and tools

  • Experience in designing and implementing supporting SATCOM antenna infrastructure, i.e. foundation/structure support, electrical service installation, network access

  • Knowledge of SATCOM network operations with an understanding of best practices

Desired Qualifications: 

  • Location: Traverse City, MI
  • Military veterans and spouses are highly encouraged to apply.

CLICK THIS LINK TO APPLY NOW

Job Description:

The ATLAS Operations team holds ultimate responsibility for overseeing complex network components and maintaining the performance of the ATLAS global antenna network of ground stations. Primary responsibility is to monitor operations, respond to alarms or Customer notifications, and coordinate timely support to resolve network interruptions. Operators support ATLAS technicians in the field and communicate summaries of field work to customers and ATLAS team.

ATLAS Operators are constantly working to improve operations efficiency, to include writing procedures, creating and updating diagrams, building monitoring dashboards, and other Operations Engineering work while not responding to network interruptions. The role of ATLAS Operator will be highly technical, and you will gain a deep understanding of the technology that makes up the ATLAS network of global ground stations. You will be expected to learn quickly and independently, and continually drive system improvements as ATLAS rapidly scales our global network.

Duties: 

  • Multitask in a dynamic startup environment, assisting in a myriad of areas

  • Investigate, document, and resolve anomalies on the global ATLAS antenna network

  • Address customer concerns regarding the network

  • Work with ATLAS engineering and program management to develop the network

  • Drive ATLAS road map for system improvements, providing requirements for software enhancements

  • Advance ATLAS operational capabilities through improved process and monitoring

  • Support 24/7 on-call rotations (additional compensation for these periods)

  • Assist engineering with emergency & planned site maintenance activities

  • Potential travel to remote sites (approximately 1x/quarter)

Required Qualifications: 

  • 4-year STEM degree OR 6 years of experience in a highly technical role

  • Ability to support periodic 24 hour on-call work

  • Self-motivated, detail-oriented and organized

  • Highly motivated self-starter

  • Intellectually curious fast learner

  • Must possess exceptional analytical and problem-solving skills

  • Proficient written and verbal communication skills

  • Available and willing to relocate to Traverse City, Michigan

  • Ability to troubleshoot system issues in a timely manner with minimal assistance

  • Requires analytical and problem solving skills to analyze data, do research, diagnose and solve problems

  • Microsoft Office or Google Suite tools experience

  • Aptitude to understand and adopt online collaboration tools and design/program management applications

  • Demonstrated ability to work effectively with others, particularly in teams

  • Critical thinking, risk assessment and decision ability

  • Ability to understand business impact and prioritize issues and projects accordingly

Desired Qualifications: 

  • Work experience in a technical operations role

  • Experience administering or supporting computer systems/servers

  • Aerospace industry experience

  • Programming skills, especially Python, SQL, and Java

  • Customer support work experience

  • Familiarity with ticketing systems such as Jira

  • Practical understanding of Radio Frequency (RF) communications technology, systems, practices and tools

  • Experience in designing and implementing supporting SATCOM antenna infrastructure, i.e. foundation/structure support, electrical service installation, network access

  • Knowledge of SATCOM network operations with an understanding of best practices+

Additional Information: 

  • Location: Traverse City, MI
  • Ability to travel up to 20% 
  • Military veterans and spouses are highly encouraged to apply.

CLICK THIS LINK TO APPLY NOW

ATLAS INTERN PROGRAM

ATLAS is currently seeking the best and brightest budding talent to join our Intern Program. Offering year-round and summer programs, you’ll have a front row seat as ATLAS transforms the space communication industry.

Internships are available across business divisions at ATLAS, giving you the chance to get first hand experience in the New Space world. Join us as we tackle unique challenges with unique solutions.

Don’t see anything that fits your skill? Keep checking back periodically. As ATLAS continues to grow, so do our needs.